汽车售后服务流程-21页
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资料类型：流程管理
阅读环境：英文
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汽车售后服务流程-21页电子书简介
for differentiation.
Post-Sales Support 3
Post-sales support processes are an emerging key to strategic advantage.
The Crisis in Post-Sales Support 4
Post-sales support processes are in very bad condition in most organizations.
Opportunities for Transformation 6
The advent of new technology is enabling the reengineering of post-sales
support processes, leading to dramatic improvement in their performance.
parts inventory management 8
field crew scheduling 9
complex system maintenance 10
inter-organization coordination 11
follow-on sales 12
Key Themes 13
The keys to reengineering the support chain are dynamic resource management,
fact-based planning and management, end-to-end visibility, and collaboration.
Technological Desiderata 14
Technology is the enabler of new post-sales support processes, and it must be
selected with long-term considerations in mind.
Turning Opportunity Into Action 15
There are specific techniques that a company can employ to harness the
potential of its post-sales support processes.
Summary 17
The time for action is now.
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