某连锁酒店新员工入职礼貌服务英语培训-47页电子书简介
Every guest loves to hear you remember his name: If you are not sure you have the right name, say: “It’s Mr….., isn’t it?” If you do not know a guest’s name, say: “May I know your name, sir/madam?” If you need the full name, add: “And your initials, please?” “And your first name, please?” Never say: “Your wife” ( or “husband”). Use the surname, say: “Mrs. ” or “Mr. ” If you are not sure they are married, say: “The lady with you.” or “The gentleman with you.”
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