某企业绩效管理方案-88页

able of Contents
Foreword 1
Chapter 1 Performance Management: Background and Context 3
Chapter 2 Distinguishing Activities From Accomplishments 11
The Fable of the Beekeepers and Their Bees 11
A Balanced Measuring System 15
A Word About Categories of Work 16
Chapter 3 Developing Employee Performance Plans 19
Step 1 Look at the Overall Picture 23
Step 2 Determine Work Unit Accomplishments 26
Method 1: Goal Cascading Method 27
Method 2: Customer-Focused Method 30
Method 3: Work Flow Method 33
Step 3 Determine Individual Accomplishments 37
Step 4 Convert Accomplishments Into Performance Elements 41
Step 5 Determine Measures 45
Step 6 Develop Standards 50
Step 7 Determine How to Monitor Performance 58
Step 8 Check the Performance Plan 63
Chapter 4 Learning Aids 67
Performance Measurement Quiz With Answers 67
Quick Reference for Developing Performance Plans
That Align With Organizational Goals 69
Appendix A: Examples of Standards Written at Five Levels 73
Appendix B: Examples of Standards Written at Three Levels 77
Appendix C: Examples of Standards Written at Two Levels 81